The printer comes with a license to use the Simplify3D professional all-in-one printing software. This license is distributed to you by email and will include a download link for the Simplify3D software. When there is an update available this will be distributed to you as a new download link.
For the ZYYX/ZYYX+ just select the ZYYX 3D Printer in the installation process to configure the software for your printer. For ZYYX pro, when asked for printer selection during the installation process, select skip and install the profiles as described in the ZYYX pro manual. The ZYYX 3D Printer profiles can be found here.
Find our Up-to-date Simplify3D Profiles here.
Please visit https://cloud.simplify3d.com/account/upgrade to upgrade to the latest version (currently 4.1) of the Simplify3D software.
For the ZYYX/ZYYX+ It is important that your printer’s firmware version is consistent with your Simplify3D profile. For example, if your printer is running firmware rZX30, you should be using V3 Simplify3D profiles. If your printer runs rZX50, you should use V5 profiles. If you believe you are running the incorrect profile version, please contact us at email@example.com for assistance. Please include your printer’s serial number (from the sticker on the back of the machine), firmware version, and your current Simplify3D profile version in your message.
In most cases, it is possible for you to update your printer’s firmware. If you are experiencing problems that you believe to be firmware related, please contact us at firstname.lastname@example.org and we will be happy to help you with the update. When writing to us, please include your printer’s serial number (from the sticker on the back) and a photo of the printer’s display when you go to Utilities > Version Information.
Please note that new printers are always shipped with the latest firmware version, so no updating is required for a new machine. Please also be aware that your Simplify3D profile should match your printer’s firmware version. For example, if your printer is running firmware rZX30, you should be using V3 Simplify3D profiles. If your printer runs rZX50, you should use V5 profiles.
NOTE. If you add the Multi-Material feature to the ZYYX pro you may also need to update your Simplify3D Profiles, see the “Desktop Software” chapter above.
In the case of an update, please remember to reset your machine settings (Utilities > Restore Settings). We recommend that you always do a Buildplate Tuning after updating your firmware.
Download a manual for Sailfish firmware >here<.