If this pause occurs, please check the tension of the filament between the spool and the inlet to the filament monitor before touching the filament spool. If filament becomes loose on the roll, it is often the case that one loop will move over another, causing taughtness and triggering the filament monitor. This is not a true tangle and is often fixed by the slightest jostling of the filament spool. Therefore, to detect the issue you must check if the filament is taught going into the monitor before making any adjustments to the filament spool.
If your printer is pausing for filament issues often, please switch filament rolls and run a test. If the pauses continue, please contact us at support(at)zyyxlabs.com with your printer’s serial number (from the sticker on the back) along with a photo of your filament monitor during a pause and a description of the issue. We may have a firmware update available that filters the sensor data.
Finally: We do not recommend printing without a filament monitor, as your printer will then not pause if the filament runs out or if a true filament tangle occurs. However, if you feel it necessary, you may turn the monitor off by going to Utilities>General Settings>Filament sensor and changing the setting to “OFF”. You can then print as usual, continuing to feed filament through the monitor to the printhead. Again, though, the monitor will not be able to pause the print when it is set to off.