If the damage has been done solely to the top layer, you often do not need to replace the build-plate. Markings on the top layer – whether from filament, acetone, or light scratches – are common and usually no cause for concern, as these often have little to no impact on print quality
If you have a hole in your build-plate or a deep scratch, this can affect the quality of the bottom layer if you print your model over the affected area. If damage to the top layer has occurred due to printer error, please send us your printer’s serial number (from the sticker on the back), your shipping address, and any relevant photos/videos of the printer’s errant behavior.
If top layer damage has otherwise occurred, we recommend simply printing your models on an unaffected area of the build-plate to avoid print quality impact. Of course, you are welcome to purchase a replacement build-plate, if you desire. Please send us your invoice and shipping addresses, and we will arrange this order for you.
If the glass has broken or the top layer and bottom layer are separating from each other, the build-plate will unfortunately need to be replaced. Please send us the serial number of your build-plate (from the sticker on the glass side) along with your shipping address, and we will assist you with this replacement.
Please note that for the newer black build-plates, you can buy and replace the top layer separately.